- “Personal information” is information which enables you to be identified as an individual. We collect and retain only sufficient personal information through our website to enable us to carry out services which you choose. You may also provide personal information when you provide content submissions (e.g. video content to be uploaded CTVC’s websites).
- We may associate information we collect from cookies with personal information which you provide to us online.
- Some information about visits to CTVC’s websites is recorded by the normal operation of Internet servers on which our website is hosted. This information may include the user’s operating system (e.g. Mac or Windows), browser (e.g. Netscape or Internet Explorer) and the number and frequency of visits to the website.
- We shall process your personal data in accordance with the Data Protection Act 2018 and any other laws and regulations relating to personal data and privacy as may be in force in the UK from time to time.
- Why do we collect Personal Information?
CTVC may use information collected from visitors to its websites:
- to tell you about our products, services or events which are likely to be of interest to you
- to make our websites more relevant to your interests and tell you about improvements which are likely to be of interest to you
- to upload material which you have submitted to CTVC’s websites (e.g. to show video material, or to include your comments on CTVC’s websites)
- to review the use which visitors make of our sites to reply to your questions to protect website security
- to comply with any applicable law, court order, other judicial process, or the requirements of a regulator
- to enforce our agreements with you;
- to protect the rights, property or safety of us or third parties, including our other clients and users of the website;
- to use as otherwise required or permitted by law.
Where you provide special category data (being any information relating to race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, sex life or sexual orientation), we may use this data for the purposes referred to in above provided that one of the legal grounds for processing set out in above is met, and you have given your explicit consent to us.
- Sharing Personal Information
We will only share personal information with others when we are legally permitted to do so. When we share personal information with others, we put contractual arrangements and security mechanisms in place to protect the personal information and to comply with our data protection, confidentiality and security standards.When processing your personal information we may need to share it with third parties as follows:
- Third-party organisations that provide applications/functionality, data processing or IT services and insight analytics
- Payment providers and banks: We may share personal information with third parties who assist us with the processing of payments.
- Production teams and organisations providing production services: We may share contributors’ personal information within production teams and to other organisations providing services to the production, including without limitation health and safety providers and insurance companies.
- Auditors, lawyers, accountants and other professional advisers: We share personal information with professional services firms who advise and assist us in relation to the lawful and effective management of our organisation and in relation to any disputes we become involved in.
- Law enforcement or other government and regulatory agencies: We may share personal information with law enforcement or other government and regulatory agencies or other third parties as required by, and in accordance with, applicable law or regulation.
- Other third parties: Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal information, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfil requests for personal information where we are permitted to do so in accordance with applicable law or regulation.
This list is non-exhaustive and there may be circumstances where we need to share personal information with other third parties in order to provide our products and services and carry out our regulatory duties as effectively as we can. We do not sell any of the information you give us to anyone.
- How Long do we Keep Your Personal Information?
We will retain personal information relevant to that supply of services for six years from the date of completion of services to client and in compliance with our obligations under the Data Protection Act 2018 and the EU General Data Protection Regulation (or similar legislation around the world). Where such personal information is captured in email correspondence, we may retain it for up to ten years. We may then destroy such files without further notice or liability.
- Confidentiality and Security of Your Personal Information
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. CTVC is committed to protecting users’ privacy. We use up-to-date technologies which are designed to keep the information you give us secure and confidential, and to prevent unauthorised access to it.
- Personal Information of Children
In the event that we collect children’s personal information, this shall be categorized as “special category data” and we will require a parent’s consent to the holding, disclosing and processing of their child’s data in accordance with this policy.
- How to Access Your Information and Your Other Rights
You have the following rights in relation to the personal information we hold about you:
- Your right of access. If you ask us, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may charge a reasonable fee for producing those additional copies.
- Your right to rectification. If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you who we’ve shared your personal information with so that you can contact them directly.
- Your right to erasure. You can ask us to delete or remove your personal information in some circumstances, such as where we no longer need it or where you withdraw your consent (where applicable). If we have shared your personal information with others, we will let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.
- Your right to restrict processing. You can ask us to block or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information, though. We will tell you before we lift any restriction. If we have shared your personal information with others, we will let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.
- Your right to data portability. You have the right, in certain circumstances, to obtain personal information you have provided to us (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer it to a third party of your choice.
- Your right to object. You can ask us to stop processing your personal information, and we will do so, if we are: relying on our own or someone else’s legitimate interest to process your personal information; except if we can demonstrate compelling legal grounds for the processing; or processing your personal information for the purposes of direct marketing.
- Your rights in relation to automated decision-making and profiling.You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for the entering into, or the performance of, a contract between you and us.
- Your right to withdraw consent. If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. You can exercise your right of withdrawal by contacting us using our contact details in the “How to Contact Us” section below or by using any other opt-out mechanism we may provide, such as an unsubscribe link in an email.
- Your right to lodge a complaint with the supervisory authority. If you have a concern about any aspect of our privacy practices, including the way we have handled your personal information, you can report it to the Information Commissioner’s Office (ICO). You can find details about how to report a concern on the ICO website at https://ico.org.uk/concerns/
How to Contact Us
If you choose to delete your account we will immediately cease all contact with you but we may retain some information about you to ensure that any uploads or comments you have made on our sites remain in place.